Use real outcomes to guide the next decision
Feedback can come from users, operations, incidents, measurements, or business outcomes. It matters when it changes what the organization knows or what should happen next.
Return learning to the right part of the system
Feedback does not automatically become more implementation work. It may change the Goal, add Context, revise an expectation, influence the design, or lead to a new bounded change.
- Preserve the evidence behind the decision
- Keep customer ownership and accountability visible
- Use the learning to improve the next delivery